Privacy Policy

Last Updated: 14th Feb 2024

This Privacy Policy describes how M/S CreamBox ("we", "us", or "our") collects, uses, and protects the personal information of users ("you" or "your") when you use our website (www.creambox.smityash.com) (the “Website”) or mobile application (the "application" or "app") or use the services provided by us (“Services”), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at contact@creambox.smityash.com. This Policy is incorporated into and is subject to the “creambox.smityash.com” Terms and Conditions, which can be accessed at www.creambox.smityash.com. Your use of the Website and/or application and/or Services and any personal information you provide on the Website or application remains subject to the terms of the Policy and CreamBox's Terms and Conditions.

Information We Collect

We may collect the following types of personal information from you:
Personal Information: When you register for an account, place an order, or contact us for support, we may collect personal information such as your name, email address, phone number, business information, and shipping address.
Transaction Information: We may collect information related to your transactions on our platform, including details of purchases, payment methods, and delivery preferences.
Device Information: We may collect information about the device you use to access our services, such as your device type, operating system, IP address, and browser type.
Usage Data: We may collect data on how you interact with our website and App, including pages visited, features used, and preferences selected.

How We Use Your Information

We may use the personal information we collect for the following purposes:
We collect your personal information to provide our Services to you, for customer support, internal record-keeping purposes, processing billing and payment, improving and maintaining our Website, application and Services, sending promotional emails, market research, and resolving disputes. We may use your personal information for new and unanticipated uses not previously disclosed in our Privacy Policy, with notice and consent as required by law.
Order Processing: To process and fulfill orders, communicate with you regarding your purchases, and provide customer support.
Improving Our Services: To analyze usage patterns, gather feedback, and enhance the functionality and user experience of our platform.
Marketing and Promotions: With your consent, to send you promotional offers, updates, and newsletters about our products and services.
Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, and safety of our users and our company.

Information Sharing

We may share your personal information with third-party service providers, business partners, and affiliates for the purposes described in this Privacy Policy. We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

Use of Personal Information

We collect your personal information to provide our Services to you, for customer support, internal record-keeping purposes, processing billing and payment, improving and maintaining our Website, application and Services, sending promotional emails, market research, and resolving disputes. We may use your personal information for new and unanticipated uses not previously disclosed in our Privacy Policy, with notice and consent as required by law.

Data Security

We take reasonable measures to protect the security and confidentiality of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

User Rights

You have the right to access, update, and delete your personal information. You can manage your preferences by logging into your Account on the Website or application.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our website or Application. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at contact@creambox.smityash.com.

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